Please choose your digital purchase carefully.
Smart Shikshak provides digital educational products and courses. Because digital products may be delivered electronically and made available for access after purchase, purchases are generally final.
Digital Products
Smart Shikshak offers digital educational products, courses, teaching resources, training materials and related downloadable or electronically delivered content.
The exact contents, features, access method and inclusions of a product are described on the relevant product or sales page at the time of purchase.
Before You Purchase
Please review the product description carefully before completing your purchase.
Purchases Are Generally Final
No routine cancellation or refund after purchase
Because our products are digital and may be delivered or made available electronically after successful payment, purchases are generally final and are not ordinarily eligible for cancellation, return or refund.
By completing a purchase, you acknowledge that you have reviewed the product information and understand the nature of the digital product being purchased.
Nothing in this policy is intended to exclude or restrict any right or remedy that cannot lawfully be excluded or restricted under applicable law.
Product Access
After successful payment, access to your purchased product may be provided through the delivery or access method specified on the relevant product page.
Please check your email, including your spam or junk folder, if you are expecting an access or order-related message.
If you have completed payment but cannot access your purchased product, please contact us so that we can investigate the issue.
Technical Problems
If a genuine technical problem prevents you from accessing a digital product that you have successfully purchased, please contact our support team.
Tell us your order details and describe the problem clearly. We will investigate the issue and, where reasonably possible, help restore access or provide the purchased product.
Duplicate Payments
If you believe that you have been charged more than once for the same purchase because of a duplicate transaction, contact us as soon as possible with the relevant transaction information.
We will review the transaction and take appropriate action where a genuine duplicate payment is identified.
Incorrect Orders
Customers are responsible for reviewing their selected product, order details, email address and other information before completing payment.
If you believe you accidentally purchased the wrong product, you may contact support. Any assistance provided in such circumstances is discretionary and does not create a general right to cancellation or refund.
Exceptional Assistance
Although purchases are generally final, Smart Shikshak may review unusual situations individually where appropriate.
Any assistance provided in an exceptional situation does not mean that the same outcome will automatically apply to future purchases.
If something genuinely went wrong with your order or access, contact us and explain what happened. We will review the situation reasonably.
Contact Support
If you have a question about a product before purchasing, or if you experience an issue after completing a purchase, please contact us.
Need help with your purchase?
We're here to help with genuine purchase and access issues.